Trust and Transparency

🟣 Trust & Transparency at Thocc Exchange

I want the Thocc Exchange to champion amazing retail experiences for customers based on complete trust, transparency and respect. Great customer service is not an optional element, it's the core engine of our growth.

That’s why I want to be open about how I run things, how fast I can ship, and how customers feel about the store.

⭐ How we stack up

Google Merchant Centre (who we advertise with) rank us on a range of metrics versus other shops. Note that our rating on shipping experience is lower as we run group buys which distort the delivery window materially.

✅ 100% Positive Feedback and Top Rated Seller on eBay (550+ ratings)

✅ Trustpilot score: 4.9/5 - we are not yet large or old enough to be able to reach perfect 5 stars but as yet do not have a single negative review. We do not edit these reviews.

📦 My Fulfilment Promise To You

Every order is:

Hand-packed by me
Dispatched same or next working day
Includes a handwritten thank-you note and a free sticker and card from our charity partners
Tracked UK delivery via Royal Mail

🤝 Thanks For Trusting Me

You don’t owe anyone your trust but I plan to earn it with every box I pack. I don't always get everything right but I can make sure you feel respected and appreciated if anything goes wrong.

And if you’re new here: welcome.