Contact & FAQs

Thocc Exchange was founded by Matty (me!) after a challenging year in which I lost my amazing mum, Jackie. As I recovered, I found comfort in the familiar sound of mechanical keyboards—a nostalgia that took me back to the gentle clacks of my mum’s Cherry keyboard. This store was born from those memories and serves as a tribute to her, creating a space for others to find joy, community, and a shared love of keyboards.

Supporting me is Jon (known as pyrobunny in the community), our Product and Community Expert. With a deep passion for mechanical keyboards and a love for helping others navigate the hobby, Jon is dedicated to fostering a beautiful online community in our discord, and an amazing product range.

Alongside us is Harry (aka GVB in the community) who is our product photographer, creative advisor and product review consultant. You can view his portfolio at this link- https://gvbjpg.com

We buy authentic keyboards, keycaps, switches and accessories from manufacturers, and at other times, retailers (with consent) for the best prices we can. We then return the savings we make to you, our shoppers.

At The Thocc Exchange, we take full responsibility for any defects, damage, or issues with the products you purchase from us. While we source items both directly from manufacturers and occasionally from third-party vendors, all liability lies with us—so if anything goes wrong, you deal only with us, not the original maker. This ensures a smooth and reliable experience for you. We will not send you on to someone else to sort out a complaint.

Your satisfaction is our priority. Whether it's a replacement, refund, or repair, we're committed to resolving any issues you may have quickly and efficiently.

This is a store whose DNA is kindness and equality. We have a simple agenda. Increase availability to and decrease pricing of great quality custom mechanical keyboards (and components). This is one of the fastest growing hobbies in the world, and we want to support it's development.

We run many charity events that support causes close to our hearts as a key part of our business model. It's one of the ways we get word out about our store - and what a meaningful way to do it!

Really it's "we" as there are many in the Thocc Exchange community who contribute. We run raffles for high end keyboards, giveaways, and non-donation based forms of giving on our discord server. St Christophers or Andy's Man Club either receive the revenue for that item or the profit depending on the project. We also plan to offer donations at checkout soon.

We accept UK returns of unopened, unused stock that was purchased new. Second hand items we cannot do returns. On international returns, the cost is on the buyer to return as we cannot support this cost just yet.

If your order is urgent, or a gift please use the contact form to get in touch and we will do everything we can to prioritise your order. Generally speaking we dispatch same day on almost everything, including on Saturdays. Oh, and we put stickers and samples in the boxes sometimes when it feels like you might want to try something we have in stock.

Taxes are included in the UK. I have removed references to taxes on the product page as it was misleading for international customers.

For everyone not in the UK please get in touch if you want to discuss taxes, I can help you understand the choices and rates available to you in your specific country.

I sometimes issue pre-orders for exciting new stock but the best way to find out about stock arriving is on our discord channel! We have a stock announcements thread which regularly has updates (most days). And because we offer free shipping for most things, you never need to worry about FOMO. But the best way is to keep checking the site.

You can find me on discord at @keebzntrees also known as Matty DM. You can find our community at this link:
https://discord.gg/QxPFgm5Gxm